FAQ — Payments & Billing

Troubleshooting for payments and billing.

My Payment Failed

• Confirm your card has enough balance and has not expired.
• Make sure the billing address matches your card statement.
• Try a different payment method if available.

I Was Charged but the Order Shows Unpaid

• Wait a few minutes and refresh — payment confirmation can be delayed.
• If it still shows unpaid after 15 minutes, keep the receipt and use the Report button below to open a ticket.

Where Are My Payment Records?

• Every payment is recorded automatically.
• Open Billing in your Dashboard — the Subscription Record lists each payment with dates and amounts.

Refunds

Eligible subscriptions can request a full refund:

• Open Billing in your Dashboard and find the Refund section.
• The window is 14 days in the EU/UK and 7 days elsewhere — and you must not have renewed.
• Eligibility is checked automatically. Approved refunds return to your original payment method within 5–10 business days.

See Billing & Subscription for the full refund and cancellation flow.

I Want to Upgrade or Change Plans

• Open the Subscription page and choose a plan.
• An upgrade takes effect right away and is prorated; a downgrade starts next period.

🔍 Tip: Always keep your payment receipt — it makes any dispute much faster to resolve.