FAQ — Payments & Billing

Troubleshooting for payments and billing.

My Payment Failed

• Confirm your card has enough balance and has not expired.
• Make sure the billing address matches your card statement.
• Try a different payment method if available.

I Was Charged but the Order Shows Unpaid

• Wait a few minutes and refresh — payment confirmation can be delayed.
• If it still shows unpaid after 15 minutes, keep the receipt and use the appeal button below.

Where Is My Invoice?

• Invoices are generated automatically for every payment.
• Find past invoices in Billing inside your Dashboard.

I Want to Upgrade or Change Plans

• Open Pricing and choose a plan.
• Changes apply from the next billing cycle.

🔍 Tip: Always keep your payment receipt — it makes any dispute much faster to resolve.